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1. I sold my car after I paid the excise for the full year. What do I do?
2. Why did my house value go up?
3. I'm 70 years old. Is there any break on my taxes?
4. I don't think the value of my property is right. What can I do?
5. How do you determine the value of my property?
6. How do I file for an abatement?

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1. What is a business certificate?
2. Who must file a business certificate?
3. Who must sign the business certificate?
4. How do I file a business certificate?
5. How long is a certificate valid?
6. What is the filing fee?

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1. Will our rates go up with the new contract?
2. Where is the nearest Comcast office?
3. How much money does Comcast give Northampton annually for the exclusive right to provide cable services?
4. Can the new contract improve the quantity and quality of the commercial program packages offered by Comcast?
5. Why do we have all those shopping channels?
6. Can we negotiate with a cable server other than Comcast?
7. Does the contract provide instruments to require better services from Comcast? Is there a way to monitor programs and services annually and take Comcast to task if they don’t live up to their contract
8. Why does Channel 15 no longer provide classes and support local video productions?
9. Will the CAAB make recommendations on making the studio more accessible, for example, move it to the Northampton High School? If so, how and when will this happen. Who will fund it? How will it be adm
10. Will seniors get a discount in the new contract
11. How can we be assured that our concerns and wishes actually get into the contract?

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1. What is CDBG

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1. What is COVID-19 and how is it spread?
2. What is the difference between Coronavirus and COVID-19?
3. What are the symptoms to watch for?
4. Where do I go if I think I have symptoms?
5. What can I do to keep safe?
6. Should I wear a facemask?
7. If I have a fever and a cough will I be tested for COVID-19?
8. How will I be cared for if I test positive for COVID-19 and what is the treatment?
9. Is there a vaccine for COVID-19?

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1. Are second boosters available?
2. Are boosters available for children ages 12-15?
3. Where can I get a COVID vaccine?
4. What is the difference between a “booster” dose and a third dose?
5. Who is eligible for a “booster” shot?
6. Is the Health Department offering “booster” doses?
7. What does “moderate to severe immunocompromise'' mean?
8. I have a moderate or severe immunocompromise, how do I find a third dose of vaccine?
9. Does the Health Department have Pfizer, Moderna and J&J Vaccine?
10. I lost my vaccine card or need vaccine record information.

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1. When is open burning season?
2. How do I get a permit or smoke detector certificate?
3. How do I get a copy of a fire report?
4. How often should I change my smoke detector batteries?
5. Will the Fire Department come out and inspect or replace the batteries in the smoke detector in the home of my elderly parents?
6. How do I get one of those red house number markers?
7. Do you refill or recharge fire extinguishers?
8. Where are smoke detectors required to be located?

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1. What does an air source heat pump look like?
2. Why should I consider an air source heat pump?
3. What is an air source heat pump and how does it work?
4. How will converting to an air source heat pump effect greenhouse gas emissions?
5. Why are air source heat pumps sometimes referred to as a renewable heating/cooling system?
6. How do the annual maintenance costs of an air source heat pump compare to other heating systems?
7. I hear that air source heat pumps can also be used for cooling. How do the annual operating costs of an air source heat pump compare to other cooling systems?
8. Are there state or utility subsidies or rebates that can be used to reduce installation costs?
9. How long does it take for the annual cost savings of an air source heat pump to match the installation costs? How fast would it pay for itself?
10. How long do air source heat pumps last?
11. How complicated is it to install an air source heat pump? How much time does it take?
12. How noisy are air source heat pumps?
13. Are there any disadvantages to air source heat pumps?

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1. Where is your office located?
2. How do I become a substitute in the Northampton School Department?
3. Can I submit a resume for any future openings you may have?
4. I haven't received my new insurance card. Who do I contact?
5. I am on the city's group health insurance, how do I get reimbursed for the outpatient / inpatient surgery co-pays?
6. Is there any time limit on submitting for reimbursements?

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1. What is the entire scope of the conversion program?
2. How will this conversion effect the city’s energy use and budget for streetlights?
3. What other benefits are there in an LED conversion?
4. What is an LED?
5. What type of streetlights did the LED streetlights replace?
6. What does color temperature mean?
7. Hasn't the American Medical Association (AMA) raised health concerns about LED streetlights?"
8. Shouldn’t the new LED streetlights be shielded so that drivers cannot see the source of light?
9. Will new LED streetlights produce unwanted spill light?
10. How do I report an LED outage or request a house shield?
11. Does the City use LEDs for any other fixtures currently?
12. How did the City determine streetlight wattages and brightness levels?
13. Did the City consider a wireless control system that would allow dimming of the streetlights?
14. Have the LED streetlights resulted in higher levels of blue light?
15. Is there a connection between LED streetlights and circadian sleep cycles?
16. What other Massachusetts municipalities have converted streetlights to LED?

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1. Does my event need a short term (one-day) liquor license?
2. How do I apply for a short term (one-day) liquor license?
3. Can wine & malt section 12 (on-premises) establishments serve cordials and liqueurs?
4. I have a liquor license and would like to offer outdoor seating. Do I need to get prior approval?
5. Do I need a common victualler license and how do I apply for one?

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1. What is a roundabout?
2. How do roundabouts differ from older traffic circles and rotaries?
3. How do roundabouts affect safety?
4. What are the features of a good roundabout designs?
5. What are the common types of crashes at roundabouts? What can be done to prevent them?
6. How do roundabouts affect traffic flow?
7. Are there other benefits?
8. Can roundabouts accommodate larger vehicles?
9. How do roundabouts affect older drivers?
10. Are roundabouts safe for pedestrians?
11. Do drivers favor roundabouts?
12. What are the impediments to building roundabouts?
13. How common are roundabouts in the United States?
14. Do roundabouts require more space than traditional intersections?
15. What are appropriate locations for roundabouts?
16. What types of intersections may not be good candidates for roundabouts?

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1. Will my car really make a difference?
2. Does the Pace Car provoke road rage?
3. What happens if I accidentally speed?
4. Do I only act as a Pace Car in my neighborhood or on all streets?

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1. How do I get a permit for new construction on my property?
2. What if my project requires a public hearing?
3. What type of permits are reviewed at public hearings?
4. How do I find out about projects in my neighborhood?
5. Where do I comment or ask questions about a project?
6. Who approves projects that require a public hearing?
7. How are decisions made and what happens after a public hearing?

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1. Can I withdraw or borrow from my funds while still employed?
2. Are there penalties for withdrawing my funds?
3. Can I rollover my funds to another plan?
4. Can I get a refund if I owe child support?
5. Can I leave my funds in the system upon termination of employment?
6. Can I transfer my funds to another retirement system?
7. Is there a waiting period before I can apply for a refund?
8. How long does it take to get my refund?

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1. What is a single use plastic bag?
2. Who is affected by this ordinance?
3. When does this ordinance take effect?
4. What types of bags can I use?
5. Are there exemptions?
6. What happens if you do not comply?

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1. Why doesn’t the City of Northampton install more stop signs, particularly at 4-way intersections, to reduce speeding and crashes?
2. What are the official guidelines that determine when a stop sign is warranted?
3. When are stop signs used?
4. What are the specific criteria for installing stop signs?
5. What are the specific criteria for installing all-way stops?
6. How does the City of Northampton know whether or not a particular intersection meets the MUTCD warrants?
7. What are the "rules of the road" at Northampton intersections where multi-way stop signs have been installed in accordance with MUTCD warrants?
8. Shouldn't Northampton be allowed to install stop signs where and when it wants, particularly when requested by a neighborhood?
9. Where can I read more information and research on stop signs?

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1. How long has Northampton provided Veteran's Services?
2. What are Veteran's Services?
3. Where does the money come from for Veteran's Services?
4. What is the difference between Veteran's Services and Veteran's Affairs (VA)?
5. How does Veteran's Services relate to the Vietnam Veteran?
6. Who may apply for benefits?
7. What does it take to qualify for benefits?
8. Where may I file an application?
9. Where can I get a copy of my discharge papers?

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1. How can I vote if I can't get to the polls on Election Day?
2. How do I apply to vote by mail?
3. What is the deadline for requesting a vote by mail ballot?
4. When does my vote by mail ballot need to be returned in order to be counted?
5. Can someone else apply for the ballot for me?
6. How often must I apply for a ballot?
7. If I am permanently disabled, can I always vote at home?
8. Can someone help me mark the ballot?

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1. What do the flashing blue lights at intersections mean?
2. How do I know if there is a ban in effect for on-street parking?
3. How do I know if a parking ban has been lifted?
4. My street was plowed, why is there still a parking ban?
5. Where can I park during a snow emergency?
6. My vehicle was towed now what do I do?
7. My mailbox was hit by a city snowplow, what do I do?
8. Does the city provide sand to residents?
9. Can I push snow into the street for removal?
10. Do I have to shovel out my fire hydrant?
11. When do I have to shovel my sidewalk?

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1. How did the Youth Commission start?
2. What types of things has the Youth Commission been involved in?
3. When and where does the Commission meet? Can anyone attend?
4. How can I become a member? What are the qualifications?