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Resource DIRECTORY

Assistive Devices & Medical Equipment

Agency/Organization	Contact Information
Mass. Rehabilitation Commission Assistive Technology Program	UCP-Berkshire County - Dawn Matthews, Director of Assistive Technology, 208 West St., Pittsfield. Call 413-442-1562, dmatthews@ucpberkshire.org.
Hampshire County Sheriff's Office	Please call Dave Fenton at 413-582-7787 for assistive devices loans.

Benefits Counseling

Agency/Organization	Resource	Contact Information
Fuel Assistance	Application and re-certification assistance for Northampton seniors.	Call 413-587-1228 for an appointment. All others, call Community Action of the Pioneer Valley: 1-800-370-0940
Salvation Army/Emergency Food, Fuel or Medication Vouchers	One time emergency assistance with referral from a social service agency.	By appointment only. Call 413-587-1226
Safe Passage Hotline	Feeling unsafe or being emotional or physically abused.	Call for help and information: 1-888-345-5282
Western MA Elder Abuse Hotline	Reporting elder abuse or concerns	1-800-922-2275

Employment Services

Agency/Organization	Information	Contact Information
Employment After Retirement Network (EARN)	EARN assists senior job seekers by sponsoring activities such as job fairs for mature workers, networking opportunities and workshops. EARN also maintains an email list for seniors who want to receive info. in current job openings, upcoming job fairs, networking events and workshops to update job search skills.	Stop by the Senior Center Reception Desk or call 413-587-1228 to sign up for the EARN email list.

Home Care Services & Referrals

Agency/Organization	Resource	Contact Information
Highland Valley Elder Services	Your first call for senior services and referral in Hampshire and Hampden counties. Area Agencies on Aging (AAAs) are local aging programs that provide information and services on a range of assistance for older adults and those who care for them. By contacting your local agency you get access to critical information including: home care and benefits counseling, mobility assistance programs, housing and referral, individual benefits counseling support groups and caregiver training, respite care and meals on wheels	413-586-2000
Northampton Congregate Meal Service	Walter Salvo House dining room, 81 Conz St., Northampton. Pre-registration required. Monday - Friday, 11:30 a.m. - 12:15 p.m.	Call for more information: 413-584-6784

Homeless Services

Agency/Organization	Address	Contact Information
Interfaith Emergency Shelter	43 Center St., Northampton	Call for hours: 413-585-1300
Grove Street Inn (Shelter), ServiceNet	91 Grove St., Northampton	Call 413-586-6001

Legal Assistance

Agency/Organization	Information	Contact Information
Hampshire Elder Law Program (H.E.L.P.)	Civil & legal needs of low income elders in Hampshire county.	413-586-8729
The Massachusetts Senior Legal Helpline	N/A	1-800-342-5297
Attorney General's Elder Hotline	N/A	1-888-243-5337
MASS 211	Centralized hub & stigma free 24/7 contact center for information & referrals for services addressing social determinants of healthy lives & communities. Provides the information needed to make an informed decision & get the right help.	Call 211 from most phones
Stavros	Assists individuals of any age with disabilities living in the community.	1-800-804-1899 ext. 201

Nutritional Programs

Agency/Organization	Address	Contact Information	Resource
Healthy Incentives Program (HIP)	Locations Vary	Click link for more	HIP Locations in the Pioneer Valley
MANNA Soup Kitchen, Inc.	48 Elm St., Northampton	413-210-2084	Meal site
Center for Human Development (SRO Outreach)	129 Main St., Northampton	413-584-4457	Food pantry
Human Resources Unlimited (Star Light Center Food Pantry)	251 Nonotuck St., Florence	413-586-8255	Food pantry
Soldier On, Inc.	421 North Main St., Leeds	413-588-4232	Pantry for homeless veterans
Northampton Survival Center	265 Prospect St., Northampton	413-586-6564	Food pantry. (12 visits/year) every week for produce and Fuel SNAP applications.
Supplemental Nutritional Assistance Program (SNAP)	N/A	1-877-382-2363	SNAP provides nutrition benefits to supplement the food budget of needy families so they can purchase healthy food and move towards self-sufficiency.
Peapod Food Delivery	N/A	www.peapod.com	Fee-based program from Stop & Shop. You can order groceries online and have them delivered to your home.

Technology Resources

Agency/Organization	Information	Contact Information
AllConnect	Guide to low income internet options and affordable internet plans	AllConnect website
EveryoneOn	Federal Communications Commission’s (FCC) new program to provide a temporary subsidy program called the Emergency Broadband Benefit (EBB), to help connect those who are disconnected and to provide affordable computers.	For more information, call (833) 511-0311 or email EBBHelp@USAC.org
Internet Essentials	Discounted internet plan for low income qualifiers at Comcast (Xfinity)	1-855-8-INTERNET (1-855-846-8376)

Transportation Services

Agency/Organization	Information	Contact Information
PVTA Paratransit Service	Transportation services for people with disabilities.	Call the ADA coordinator at 1-800-752-1638 ext. 214 OR 1-800-732-6248 ext. 214
Travel Training (PVTA)	PVTA offers free travel training to seniors and people with disabilities.	Contact PVTA's Mobility Services Coordinator, 2808 Main St., Springfield. 413-732-6248 ext. 235 or email: mobilitytrainer@pvta.com
Shuttle Service to Mass General Hospital	Suspended due to Covid-19 restrictions. Free daily shuttle service to Mass General Hospital. Departs Monday - Friday at 6:30 a.m. from 8 Atwood Dr., Northampton. Please specify if you require handicap-access.	Call 1-888-554-4CDH (4234)
Northampton Neighbors	Non-profit organization provides volunteer services to members who need just a little help to stay independent in their homes and helps older people stay active and involved in both their neighborhoods and in the larger Northampton community.	Call 413-341-0160 or go online to www.northamptonneighbors.org Appointment hours at Northampton Senior Center the first Mondays of the month from 1:00 - 5:00 p.m. Call ahead to register: 413-587-1228.
Northampton Senior Services Rides	Northampton Senior Services is scheduling non-emergency, medical appointment rides. The rides are $1 (each way) within Northampton (includes Florence and Leeds) and you must be able to get in/out of the cab without assistance. You can now use this service to schedule prescription pick ups, grocery stores, local farmers markets, local vaccine clinics.	Required: 48 hours advance notice. Call 413-584-7979 - leave a message with your phone number and your ride request. A Senior Services staff will call you back to confirm your ride!
PVTA Northampton Senior Shuttle	Van service for Northampton seniors is now available 5 days a week, M-F from 7:30am-3:30pm. This service is best suited for seniors wishing to run errands and do their grocery shopping within the Northampton city limits.	Click here for more information and to schedule a ride!
PVTA Dial-A-Ride Services	Please call PVTA directly to arrange for rides outside of Northampton. PVTA offers shared ride, demand responsive, accessible van service to seniors aged 60 and older anywhere in the PVTA service area (Holyoke, Springfield, Agawam, Amherst, Belchertown, Chicopee E. Longmeadow Easthampton, Granby, Hadley, Williamsburg). Rides are available Mon-Fri from 6:30 AM to 5:00 PM (Please note: these are expanded hours to accommodate needs during the pandemic, there is no guarantee of these hours once there is a return to normal operations).	To schedule a ride, call (413) 739-7436. A brief intake will be conducted before scheduling. You will receive a phone call the night before your trip that will provide a 20-minute pick-up window. Click here for more information.