Cooley Dickinson Pioneer Valley Memory Care Initiative

Image of Pioneer Valley Memory Care Initiative Brochure

Assistive Devices & Medical Equipment

Agency/Organization Contact Information
Mass. Rehabilitation Commission Assistive Technology Program UCP-Berkshire County - Dawn Matthews, Director of Assistive Technology, 208 West St., Pittsfield. Call 413-442-1562,
Hampshire County Sheriff's Office Please call Dave Fenton at 413-582-7787 for assistive devices loans.

Benefits Counseling

Agency/Organization Resource Contact Information
Fuel Assistance Application and re-certification assistance for Northampton seniors. Call 413-587-1228 for an appointment.
All others, call Community Action of the Pioneer Valley: 1-800-370-0940
Salvation Army/Emergency Food, Fuel or Medication Vouchers One time emergency assistance with referral from a social service agency.  By appointment only. Call 413-587-1226
Safe Passage Hotline Feeling unsafe or being emotional or physically abused. Call for help and information: 1-888-345-5282
Western MA Elder Abuse Hotline Reporting elder abuse or concerns 1-800-922-2275

Employment Services

Agency/Organization Information Contact Information
Employment After Retirement Network (EARN) EARN assists senior job seekers by sponsoring activities such as job fairs for mature workers, networking opportunities and workshops. EARN also maintains an email list for seniors who want to receive info. in current job openings, upcoming job fairs, networking events and workshops to update job search skills. Stop by the Senior Center Reception Desk or call 413-587-1228 to sign up for the EARN email list.

Home Care Services & Referrals

Agency/Organization Resource Contact Information
Highland Valley Elder Services Your first call for senior services and referral in Hampshire and Hampden counties. Area Agencies on Aging (AAAs) are local aging programs that provide information and services on a range of assistance for older adults and those who care for them. By contacting your local agency you get access to critical information including: home care and benefits counseling, mobility assistance programs, housing and referral, individual benefits counseling support groups and caregiver training, respite care and meals on wheels 413-586-2000
Northampton Congregate Meal Service Walter Salvo House dining room, 81 Conz St., Northampton. Pre-registration required.
Monday - Friday, 11:30 a.m. - 12:15 p.m.
Call for more information: 413-584-6784

Homeless Services

Agency/Organization Address Contact Information
Interfaith Emergency Shelter 43 Center St., Northampton Call for hours: 413-585-1300
Grove Street Inn (Shelter), ServiceNet 91 Grove St., Northampton Call 413-586-6001

Legal Assistance

Agency/Organization Information Contact Information
Hampshire Elder Law Program (H.E.L.P.) Civil & legal needs of low income elders in Hampshire county. 413-586-8729
The Massachusetts Senior Legal Helpline N/A 1-800-342-5297
Attorney General's Elder Hotline N/A 1-888-243-5337
MASS 211 Centralized hub & stigma free 24/7 contact center for information & referrals for services addressing social determinants of healthy lives & communities.
Provides the information needed to make an informed decision & get the right help.
Call 211 from most phones
Stavros Assists individuals of any age with disabilities living in the community.  1-800-804-1899 ext. 201

Nutritional Programs

Agency/Organization Address Contact Information Resource 
Healthy Incentives Program (HIP) Locations Vary Click link for more HIP Locations in the Pioneer Valley
MANNA Soup Kitchen, Inc. 48 Elm St., Northampton 413-210-2084 Meal site
Center for Human Development
(SRO Outreach)
129 Main St., Northampton 413-584-4457 Food pantry
Human Resources Unlimited
(Star Light Center Food Pantry)
251 Nonotuck St., Florence 413-586-8255 Food pantry
Soldier On, Inc. 421 North Main St., Leeds 413-588-4232 Pantry for homeless veterans
Northampton Survival Center 265 Prospect St., Northampton 413-586-6564 Food pantry. (12 visits/year) every week
for produce and Fuel SNAP applications. 
Supplemental Nutritional Assistance
Program (SNAP)
N/A 1-877-382-2363 SNAP provides nutrition benefits to supplement
the food budget of needy families so they can
purchase healthy food and move towards
Peapod Food Delivery N/A Fee-based program from Stop & Shop.
You can order groceries online and have
them delivered to your home.

Technology Resources

Agency/Organization Information Contact Information
AllConnect Guide to low income internet options and affordable internet plans AllConnect website
EveryoneOn Federal Communications Commission’s (FCC) new program to provide a temporary subsidy program called the Emergency Broadband Benefit (EBB), to help connect those who are disconnected and to provide affordable computers. For more information, call (833) 511-0311 or email
Internet Essentials Discounted internet plan for low income qualifiers at Comcast (Xfinity) 1-855-8-INTERNET

Transportation Services

Agency/Organization Information Contact Information
PVTA Paratransit Service Transportation services for people with disabilities. Call the ADA coordinator at 1-800-752-1638 ext. 214 OR
1-800-732-6248 ext. 214
Travel Training (PVTA) PVTA offers free travel training to seniors and people with disabilities. Contact PVTA's Mobility Services Coordinator, 2808 Main St., Springfield. 413-732-6248 ext. 235 or email:
Shuttle Service to Mass General Hospital Suspended due to Covid-19 restrictions. Free daily shuttle service to Mass General Hospital. Departs Monday - Friday at 6:30 a.m. from 8 Atwood Dr., Northampton. Please specify if you require handicap-access. Call 1-888-554-4CDH (4234)
Northampton Neighbors Non-profit organization provides volunteer services to members who need just a little help to stay independent in their homes and helps older people stay active and involved in both their neighborhoods and in the larger Northampton community.  Call 413-341-0160 or go online to
Appointment hours at Northampton Senior Center the first Mondays of the month from 1:00 - 5:00 p.m. Call ahead to register: 413-587-1228.
Northampton Senior Services Rides Northampton Senior Services is scheduling non-emergency, medical appointment rides. The rides are $1 (each way) within Northampton (includes Florence and Leeds) and you must be able to get in/out of the cab without assistance.  Required: 48 hours advance notice. Call 413-584-7979 - leave a message with your phone number and your ride request.  A Senior Services staff will call you back to confirm your ride!
PVTA Northampton Senior Shuttle Van service for Northampton seniors is now available 5 days a week, M-F from 7:30am-3:30pm. This service is best suited for seniors wishing to run errands and do their grocery shopping within the Northampton city limits. Click here for more information and to schedule a ride!
PVTA Dial-A-Ride Services Please call PVTA directly to arrange for rides outside of Northampton. PVTA offers shared ride, demand responsive, accessible van service to seniors aged 60 and older anywhere in the PVTA service area (Holyoke, Springfield, Agawam, Amherst, Belchertown, Chicopee E. Longmeadow Easthampton, Granby, Hadley, Williamsburg). Rides are available Mon-Fri from 6:30 AM to 5:00 PM (Please note: these are expanded hours to accommodate needs during the pandemic, there is no guarantee of these hours once there is a return to normal operations).
To schedule a ride, call (413) 739-7436. A brief intake will be conducted before scheduling. You will receive a phone call the night before your trip that will provide a 20-minute pick-up window. Click here for more information.