Refund Policy

Refund Policy

Refund requests must be made in writing via letter or email to the Recreation Department. Please allow four to six weeks for your refund check to be processed.
Any programs with special policies void the preceding.

Programs

• A full refund will be given when a program / trip is cancelled.
• All requests must be submitted at least one week prior to the start of the program.
• There is a $10 service charge for all refunds. If a program fee is less than $10, 50% of the fee is charged.
• There are no refunds once a program begins.

Trips

Refunds for trips will not be given unless one of the following occurs:

• The trip is canceled.
• A replacement is found to take the trip.
• Memberships
• Refunds will only be given in case of physical impairment.
• Proper medical documentation is required. Refunds are prorated from the day the membership was purchased to the day the request is received.

Financial Assistance

Residents of Northampton, Florence and Leeds may apply for financial assistance. Confidential applications may be made to the Recreation Department, if a hard ship exists the applicant may be granted a reduction in fee at the discretion of the Recreation Staff. All participants are required to pay at least 50 % of the program fee.